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Senior Information Technology and Client Support Officer

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Reference no: 499087
Work type: Continuing - Full Time
Location: Albury-Wodonga, Bathurst, Dubbo, Orange, Port Macquarie, Wagga Wagga
Categories: Information Technology

  • Lead service improvements across the University Service Desk
  • Mentor and support a collaborative IT team
  • Play a key role in enhancing teaching technology

The role

  • Full Time, Continuing
  • Level 5 - $81,999 to $89,521 pa (plus 17% superannuation)
  • On site: Appointment to be made to current campus location

This is an exciting opportunity for an experienced IT professional looking to step into a senior, influential role within the Division of Information Technology. As the Senior Information Technology and Client Support Officer, you'll provide expert support across the University's Service Desk while working closely with the Manager, Client Services to maintain high-quality service delivery, meet performance targets and continuously improve knowledge management and support processes.

Beyond resolving complex IT issues, you'll be a trusted mentor for Service Desk staff, helping develop capability across the team through coaching, training and process improvement. You'll also provide high-priority audio visual support for teaching and learning spaces, contributing directly to the success of staff and students across the University. If you're someone who enjoys combining technical expertise with leadership, collaboration and continuous improvement, this is an opportunity to make a genuine impact.

About you

  • Demonstrated experience delivering exceptional customer service within an IT Service Desk environment.
  • A confident communicator who builds strong relationships and supports colleagues through mentoring and knowledge sharing.
  • Strong problem-solving and analytical skills, with experience supporting audio visual and video conferencing technologies.
  • Highly organised, adaptable and able to manage competing priorities in a fast-paced environment.
  • Passionate about continuous improvement, using your initiative to enhance processes, knowledge resources and service outcomes.

About us

Learn more about the Division of Information Technology here.

Visit our website to learn about our great range of employee benefits.

To apply

Click the Apply button and complete your application online, submit a “statement of suitability” demonstrating your skills, knowledge and/or experience relevant to the position (referencing the selection criteria in the position description) and upload your CV. If you experience difficulties applying online or for further information on completing the application process please visit our how to apply page or contact us.

This position is open to Australian Citizens and Permanent Residents; or applicants who hold a current valid work visa commensurate with this position.

Further information

Additional information is available in the position description or by contacting:

Job specific enquiries: Amanda Blewett | Manager, Client Services | ablewett@csu.edu.au

Closing Date: 11pm, 18 August 2026

Advertised: - AUS Eastern Standard Time
Applications close: - AUS Eastern Standard Time