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Customer Service Adviser

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Reference no: 498918
Work type: Fixed Term - Full Time
Location: Bathurst, Port Macquarie, Wagga Wagga
Categories: Customer Service

The role

  • Full Time, Fixed Term (12 months)
  • Multiple positions available
  • Level 4 - $73,230 to $79,494 pa (plus 17% superannuation)
  • Bathurst, Port Macquarie or Wagga Wagga

As a Customer Service Adviser, you will be central to delivering high quality, student focused support. Serving as the first point of contact for Charles Sturt students, you will manage enquiries across phone, chat, email, and front‑counter services, providing timely assistance and ensuring smooth, efficient administration throughout the entire student lifecycle.

About you

  • Passion for providing outstanding customer service
  • Strong communication and interpersonal skills
  • Confident using integrated platforms and digital tools to manage high-volume enquiries and workflows
  • Analytical thinker with a solution focused mindset
  • Experience in a contact centre environment/working with KPIs would be highly regarded

About us  

Visit our website to learn about our great range of employee benefits.

To apply  

Click the Apply button and complete your application online, submit a “statement of suitability” demonstrating your skills, knowledge and/or experience relevant to the position (referencing the selection criteria in the position description) and upload your CV. If you experience difficulties applying online or for further information on completing the application process please visit our how to apply page or contact us.

This position is available as a fixed term appointment or, for eligible employees, as a secondment.

To be eligible for a secondment, you must have completed probation. We encourage you to make your current manager aware before applying for a secondment opportunity.

This position is open to Australian Citizens and Permanent Residents; or applicants who hold a current valid work visa commensurate with this position.

Further information  

Additional information is available in the position description or by contacting:

Gabriella Dunshea | Coordinator, SX Service Centre | gdunshea@csu.edu.au

Closing Date: 11pm, 30 June 2026

Advertised: - AUS Eastern Standard Time
Applications close: - AUS Eastern Standard Time