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Senior Client Support Officer Networks

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Reference no: 498714
Work type: Continuing - Full Time
Location: Wagga Wagga
Categories: Information Technology

  • Blend of technical and customer service focus
  • Dynamic role with plenty of job variation
  • Opportunity to develop your generalist IT skills and experience into a specialist area

The role

  • Full Time, Continuing
  • Level 6 - $92,025 to $99,538 pa (plus 17% superannuation)
  • Wagga Wagga

The Senior Client Support Officer, Networks has responsibility for the development, continued improvement and operational support of the data network infrastructure across multiple locations as well as supporting and maintaining the Microsoft Team Telephone service and Genesys Cloud contact centre.

With a strong customer‑focused approach, you will deliver high‑quality technical support, maintain operational efficiency and participate in project-based work that enhances ICT capability across the University.

About you

  • A strong service focus with experience in IT communication and/or network technologies, preferably in Cisco routing, switching, wireless and Microsoft Teams telephony.
  • Demonstrated analytical and problem solving skills.
  • A knowledge and understanding of ITIL and certification in network support and maintenance such as CCNA or similar is desirable, however not essential.

About us 

The Division of Information Technology are an expert and responsive team of technology professionals that are committed to the delivery of innovative solutions and services. We seamlessly connect our stakeholders with the systems and information needed to succeed by personalising experiences, protecting information and enabling innovation.

To apply

Click the Apply button and complete your application online, submit a “statement of suitability” demonstrating your skills, knowledge and/or experience relevant to the position (referencing the selection criteria in the position description) and upload your CV.

If you experience difficulties applying online or for further information on completing the application process please visit our how to apply page or contact us.

This position is open to Australian Citizens and Permanent Residents; or applicants who hold a current valid work visa commensurate with this position.

Further information

Additional information is available in the position description or by contacting:

Tim Brown | Manager, Networks | tbrown@csu.edu.au | Ph: 02 6338 4239

Closing Date: 11pm, 18 March 2026 

Advertised: - AUS Eastern Daylight Time
Applications close: - AUS Eastern Daylight Time